Privacy Policy / conditions

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This policy applies to all clients, website users, and online enquiries.

Your privacy matters. This clinic is committed to protecting your personal and health information and handling it in a respectful, secure, and lawful way.

What we collect:

We may collect the following information:

• Name, date of birth, and contact details
• Medical history, symptoms, medications, and supplements
• Test results, consultation notes, and treatment plans
• Booking and payment information
• Emails, messages, and form submission 

Information is collected directly from you, from referrals, or from laboratories and health services involved in your care.

Why we collect this information:

Your information is used to:

• Provide safe and effective care
• Develop and review treatment plans
• Communicate about appointments and care
• Meet legal, professional, and insurance requirements
• Improve clinic services
   

Storage and security:

Your information is stored securely using:

• Password-protected digital systems
• Locked filing systems for paper records
• Restricted access only to authorised staff

Reasonable steps are always taken to protect your information from loss, misuse, or unauthorised access.

Sharing your information:

Your information is not shared unless:

• You give consent
• It is needed for your care (e.g. referrals, pathology, other practitioners)
• It is required by law
• There is a serious risk to your safety or others

Only relevant information is shared, and only with appropriate parties.

Access to your records:

You may request access to your records at any time.
You may also ask for corrections if information is inaccurate or incomplete.

Requests can be made verbally or in writing and will be handled within a reasonable timeframe.

How long do we keep your records

Records are kept according to legal and professional requirements; this is 7 years and one day in Australia.  For Children it is kept till they reach 21 years of age.
When no longer required, records are securely destroyed.

Communication:

We may contact you by phone, email, or text for:

• Appointment reminders
• Follow-up care
• Health-related communication

You can update your contact preferences at any time.

Website use:

When you use this website, we may collect basic data such as:

• Pages visited
• Time spent on the site
• Contact forms you submit

This information is used only to improve the website and respond to enquiries. It is not sold or shared for marketing purposes.

Complaints or concerns:

If you have any concerns about your privacy, please contact the clinic directly.
All concerns are taken seriously and handled confidentially.

Cancellations 

 We value your time and ours. To ensure we can provide the best care for all patients, please note our cancellation policy:

• Cancellations made more than 24 hours before your appointment – No fee applies.
• Cancellations made within 24 hours of your appointment – 50% of the consultation fee (or your deposit) will be charged.
• Cancellations made on the day of your appointment or no-shows – 100% of the consultation fee will be charged.

This policy applies to all appointments, including initial and follow-up consultations. We appreciate your understanding and cooperation.

Changes to this policy: 

This policy may be updated from time to time.
The most current version will always be available on this website.